COVID-19 Update

Commitment to Our Community

The safety of our guests and staff is always our number one priority and informs all our decisions. In today’s uncertain landscape, we understand that travelers are more careful when managing their travel plans and may have a few more questions. We are here to support you every step of the way.


We continue to monitor the local and global impacts of COVID-19 and are updating our policies and actions accordingly.


Whether you’re on your trip or in the grocery store, we encourage you to take the Thomson Pledge, our personal code of conduct aimed at minimizing the risk of infection for yourself and others.


Now more than ever, nothing sustains us more than the heartwarming feedback we get from our guests. Many of you have reached out, offering encouragement and sharing your beautiful travel memories with us during this difficult time. Your words confirm our hope for the future, when we can all make our travel dreams a reality once again.


For Our Currently Booked Guests

If you are booked to travel in the next few months and are worried about the possible impact on your trip, you may wish to consider rebooking for next summer now, penalty-free.


Reschedule, Don’t Cancel

You may have already heard this mantra being repeated by Travel + Leisure, Afar, Condé Nast Traveler and other travel experts. Rescheduling your trip instead of canceling is a great way to support small businesses like ours who want to be there to serve you in the future. It also supports the local economies of your favorite destinations, so many of which rely on tourism. For many around the world, responsible tourism provides a literal lifeline. There’s one more reason to postpone rather than cancel: as one guest put it, “I just need something to look forward to right now.”


Managing Flights

If you booked your flights on your own, please contact the airline directly to change or cancel them in accordance with your travel plans. If you booked your flights through Thomson, your trip manager will work with the airlines to change or cancel your flights. Please note that every airline has its own cancellation and refund policies, so we cannot guarantee you will be refunded.


Commitment to the Team

There are so many people who make your trip exceptional, and while we’ve all had to change how we work, we are still committed to doing our best.


In Boston, our staff has moved to working remotely. Zoom calls and daily instant messages have replaced in-person meetings and office chats, but we are all still working diligently to keep the travel dream alive for everyone in our community.


We’re also staying in touch with guides and travel colleagues across the world, who are all working remotely. While the pandemic coincided with the normal hiatus in travel activity, we hear the guides are already eager to welcome guests back!


Flight Information, Articles, and Resources

Airlines are making traveler safety their top priority as they prepare for the return of international travel. We’ve included information below from airlines our guests regularly use, regarding airport procedures, in-flight air filtration systems and worldwide travel restrictions.